”ROB-EX controls entire productions, so help must be available immediately, if something goes wrong. We have a real responsibility towards our customers. Here we’re dedicated to making good on the customer’s trust in us,” says Support Team Lead at ROB-EX A/S, Katrine Tangaa Andresen, and she continues: ”We’re not a tucked away support unit that customers only get to meet after the activation process. We’re actively involved from the beginning of each project. We participate in the initial meetings and we guide customers through the installation. This makes us really well equipped to support our customers after the activation.